Refund policy

Return & Refund Policy

All products from Uniquely Ys are custom-made and personalized to your specifications. Because of this, we do not accept returns or refunds for buyer's remorse, sizing changes after production, or changes of mind once production has begun.

Custom products are eligible for a return, refund, or reprint only in the following cases:

1. Production error — If we make an error in producing your order that does not match the proof you approved (wrong design, wrong text, wrong placement, etc.), we will correct it at no cost via a reprint, or issue a refund if a reprint isn't possible.
2. Shipping damage — If your item arrives damaged in transit, contact us within 48 hours of delivery with photos of the damage and packaging, and we will replace the item or issue a refund.

Not covered:

• Errors in the proof that you approved (please review your proof carefully before approving — once approved, it's considered final)
• Size, color, or style changes requested after production has started
• Normal wear and tear after delivery

How to request a return or refund:
Email us at uniquelyys@gmail.com within 7 days of receiving your order, including your order number and photos if the issue is related to a production error or shipping damage. We'll review and respond within 2 business days.